Shipping & Payment 

Shipping & Payment info for www.keenoworldwide.co.za
www.keenoworldwide.co.za ("we" and "us") is the operator of (https://www.keenoworldwide.co.za) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for Keeno Worldwide's service.
1. General:
Subject to stock availability. Keeno Worldwide tries to maintain accurate stock counts on the Keeno Worldwide website but from time to time there may be a stock discrepancy and Keeno Worldwide will not be able to fulfill all your items at the time of purchase.

 

In this instance, Keeno Worldwide will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for Keeno Worldwide to process a refund.

2. Shipping Costs:
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
 

3. Returns:
3.1 Return Due To Change Of Mind:
www.keenoworldwide.co.za will happily accept returns due to a change of mind as long as a request to return is received by us within 3 days of receipt of the item and is returned to Keeno Worldwide in original packaging, unused, and in resellable condition.

Return shipping will be paid at the customer's expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. Keeno Worldwide will notify you once this has been completed through email.

(www.keenoworldwide.co.za) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns:
www.keenoworldwide.co.za will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however, Keeno Worldwide will reimburse you upon successful warranty claim.

Upon return receipt of items for a warranty claim, you can expect www.keenoworldwide.co.za to process your warranty claim within 7-14 days.

Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit:
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms:
4.1 Transit Time Domestically:
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally:
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. Keeno Worldwide is able to offer a more specific estimate when you are choosing your courier at the checkout.
4.4 Change Of Delivery Address:
Orders placed before 18:00PM (SAST) - UTC+02:00 will be dispatched the same day, otherwise, within the next business day.
Keeno Worldwide's warehouse operates Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, Keeno Worldwide takes steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address:
For a change of delivery address requests, Keeno Worldwide is able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping:
www.keenoworldwide.co.za will ship to P.O. box addresses using postal services only. Keeno Worldwide is unable to offer courier services to these locations.
4.6 Military Address Shipping:
Keeno Worldwide is able to ship to military addresses using USPS. Keeno Worldwide is unable to offer this service using courier services.
4.7 Items Out Of Stock:
If an item is out of stock, Keeno Worldwide will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.8 Delivery Time Exceeded:
If the delivery time has exceeded the forecasted time, please contact Keeno Worldwide so that Keeno Worldwide can conduct an investigation.
5. Tracking Notifications:
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit:
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
7. Duties & Taxes:
7.1 Sales Tax:
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes:
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country.
8. Cancellations:
If you change your mind before you have received your order, Keeno Worldwide is able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to the Keeno Worldwide refund policy.
9. Insurance:
Parcels are insured for loss and damage up to the value stated by the courier.
9.1 Process for parcel damaged in transit:
Keeno Worldwide will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in transit:
Keeno Worldwide will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer Service:
For all customer service inquiries, Email Keeno Worldwide at customercare@keenoworldwide.co.za

Tel: +27 12 023 1883

Keeno Worldwide, P.O. BOX 81, Mooikloof, 0081, Pretoria, Gauteng, South Africa.

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